Help from a human
Support
Contact
Email support@gymmy.social and a human will get back to you. Include your device model and iOS version for bug reports. Screenshots help.
Common questions
Do I need an account?
Yes. Gymmy is a social gym tracker, so you sign in with Apple or Google when you join. Your account backs up your training character and restores it when you sign in on a new device.
How do I restore my Premium subscription?
Sign in to the same Gymmy account, using the Apple or Google sign-in method you used for your purchase. Open Settings, go to Gymmy Premium, and use Restore Purchases. On a new device, sign in to that same Gymmy account to recover your Premium access.
How do I import workouts from Apple Health?
Open Settings, Account & Data. In Apple Health, choose Import from Apple Health and grant read access when iOS asks. Gymmy imports your workouts and body weight and never writes anything back to Health.
How do I sync between devices?
Sign in with the same account on both devices. Gymmy syncs your training character and account-backed data between them. If a sync result looks wrong, email support with what you expected and what you saw.
How do I delete my data?
In the app, go to Settings, Account & Data, Delete account data. That removes your synced data from our servers, then removes local data from your device. You can also email us and we will handle it.
Something looks wrong
If a stat, streak, or sync result looks off, email support@gymmy.social with what you expected and what you saw. We read every report.